Patient Rights & Responsibilities

 As a patient, it is important to realize that you have both rights and responsibilities. This summary of patients’ rights and responsibilities describe how you can participate in receiving quality care.

You have the RIGHT:


  • to privacy, and to be treated with respect, consideration and dignity

  • to confidential treatment of all personal health care information, and except when required by law, to have the opportunity to consent to or refuse the release of that information

  • to complete and accurate information about your health care, including diagnosis, treatment plan and prognosis. When it is medically inadvisable to give such information to you, the information will be provided to a person designated by you or to a legally authorized person

  • to participate in health care decision-making including the right to consent to or refuse treatment, except when such participation is contraindicated for medical reasons

  • to select a health care provider whenever possible; and to change health care providers by scheduling with a different provider

  • to review your medical records with a health care provider

  • to information about Student Health Center operations and services including hours of service and fees and payment policies

  • to be informed about procedures for giving feedback on services including how to make a suggestion and how to make formal complaints and file grievances

  • to information about advance directives and have an advance directive included in your medical record.*




  • for your own health and to seek medical attention promptly

  • to be honest and direct about your medical history and all the information you provide about your health (i.e., complete and accurate health history; all medications being taken that have been prescribed by health care providers, as well as, over-the-counter products and dietary supplements; all allergies or sensitivities; any objections to the proposed treatment plan)

  • to ask questions and be sure you understand everything connected with your health

  • to follow health care advice and medical instructions

  • for your actions if you choose to not be treated or do not follow the advice or medical instructions

  • to communicate any significant changes in symptoms, side effects or failure to improve

  • to respect the policies and guidelines of Student Health Services

  • to show courtesy and respect to SHS staff and other patients

  • to keep appointments and be on time or to cancel in advance

  • for fees or medical charges posted to your student account

  • to provide useful feedback about services and policies

  • to inform the SHS staff if you have an advance directive and provide us a written copy to include in your medical record, if one exists


*An advance directive is a legal document that describes the kinds of medical care you want to have if something happens to you and you are no longer healthy enough to make choices for yourself/speak for yourself (i.e., if you are badly hurt or have a serious illness).  An advance directive can also be a talk you have with your family and your health care provider about the kinds of care you want to have.You have the right to have us follow your directions, as long as they are within the limits of the law and in agreement with our mission and scope of practice.